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Safer, Healthier, More Resilient Children, Families and Communities
Safer, Healthier, More Resilient Children, Families and Communities

New Start

The Windhoek Counselling Centre is situated between Nice Restaurant and the Polytechnic of Namibia and has been operating from there since November 2009.  During this time the 116 Child Helpline was launched.


The main purpose of the Counselling Centre is to work towards the creation of safer, healthier, more resilient children, families and communities in Namibia, which is in line with the overall mission of LifeLine / ChildLine Namibia:

“Through quality programmes and services LifeLine/ChildLine Namibia seeks to improve the safety, health and resilience of children, families and communities in Namibia by working with individuals, groups of individuals and the systems which most influence them.”


Counselling Centre goal

LLCL National Counselling Centre provides quality counselling services for all people living in Namibia.

In reaching this goal the centre provides client-centred, confidential, and non-judgemental counselling.  It has effective and appropriate resources for various problem categories and provides a safe, conducive counselling environment that is accessible and timely for clients.  The centre provides a proper counselling system and structure. 

The centre provides a mixed team of qualified passionate and experienced counsellors with documented skills and qualifications with the ability to apply skills and techniques in the counselling environment.  Counsellors have appropriate experience and knowledge on social and cultural issues in Namibia.  They keep abreast with new developments in the field of counselling and being knowledgeable of national and international policies and procedures and legal framework.  Our counsellors also have the ability to work in a professional, ethical and team orientated environment, with opportunities for self care, self improvement and support.


Services provided at the Centre:


Counselling is provided to children and adults throughout Namibia using the following services:

  • Telephone (116, 106, 061-232221)
  • SMS (116, 106, HER)
  • Face-to-Face

The 116 Child Helpline and 106 GBV Helpline is free from all networks and aimed at reporting and preventing abuse.  The Crisis Line (23 22 21) is mostly used by young people and adults, and is not free of charge.  All of these lines generate first time and follow up cases.  These lines deal with a variety of problem categories including  Abuse, Neglect, Rape, Domestic violence, Relationship problems, Poverty, Addiction, Pregnancy, Suicide and HIV/Aids.  The total number of sessions for one client is 4 to 6 depending on the type of case and referral necessary.  Telephone is often the entry point into counselling, which is followed by face-to-face sessions.

The Health Education Response (HER) SMS line (081 6614 000) is for adolescents and young people to send through any questions on sexual and reproductive health.  It is a question and answer SMS line, with no counselling done.  If a counselling case is received on this line, a client will be directed to one of the other LLCL services to speak to a counsellor.